GDPR Compliance

Last Updated: November 2, 2026

Our Commitment to Data Protection

Lavender-fern is committed to protecting the privacy and security of your personal data in accordance with the General Data Protection Regulation (GDPR). This page outlines how we comply with GDPR requirements and explains your rights as a data subject.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for specific purposes.
• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Processing is necessary to comply with legal obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided these interests do not override your fundamental rights and freedoms.

Your Rights Under GDPR

As a data subject, you have the following rights:

1. Right to Access

You have the right to request access to the personal data we hold about you. We will provide you with a copy of your data in a commonly used electronic format.

2. Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

3. Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal data in certain circumstances, such as when:

• The data is no longer necessary for the purposes it was collected
• You withdraw your consent and there is no other legal ground for processing
• You object to the processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

4. Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances.

5. Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.

6. Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

7. Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: [email protected]
Subject line: GDPR Request

We will respond to your request within one month of receipt. In some cases, we may extend this period by two additional months where necessary, taking into account the complexity and number of requests.

Data Protection Officer

For questions about data protection or to exercise your rights, you can contact our Data Protection Officer at:

Email: [email protected]

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Service delivery and customer support
• Compliance with legal, accounting, or reporting requirements
• Resolution of disputes and enforcement of agreements

When personal data is no longer required, we securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Incident response and breach notification procedures

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and within 72 hours of becoming aware of the breach, where feasible.

International Data Transfers

When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection standards
• Other legally recognized transfer mechanisms

Third-Party Processing

We work with carefully selected third-party service providers who process personal data on our behalf. We ensure these processors:

• Provide sufficient guarantees of GDPR compliance
• Process data only on our documented instructions
• Maintain appropriate security measures
• Assist us in responding to data subject requests

Complaints

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority. In Canada, you may contact:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Tel: 1-800-282-1376
Website: www.priv.gc.ca

Updates to This Policy

We may update this GDPR compliance statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.